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Error Uploading A file

tunemantuneman
in Bugs and Errors
Errors were encountered during the processing of your file, and it cannot be uploaded at this time. We apologize for this inconvenience.

So when i try to upload a file of any "SIZE" (500mb) i get the attached error. After reviewing my php.ini and everything else nothing has changed from the default.

i can upload the file via FTP and it processes fine. I can upload Smaller files via browse upload option without any problem.

I DID just run updates on the server itself. Looking for some kind of ideas on this one.... .

Comments

  • tunemantuneman
    Just to add a note on here... So i can upload 186mb file without an issue. my max file upload is huge. as we normally upload about 600mb files every day.
    php config.JPG
    389 x 398 - 38K
  • tunemantuneman
    Errors were encountered during the processing of your file, and it cannot be uploaded at this time. We apologize for this inconvenience. Our support team has been notified and will investigate into the cause and fix for this issue. If you continue to experience problems using this feature please contact us for further assistance. --- when trying to upload using the user side. file greater then 200mb
  • DamianDamian
    Go to Admin Panel -> Dashboard -> System Logs and purge the logs.

    Then go to Admin Panel -> Settings -> Video -> Log Encoding and set this to "enabled"

    Next try your upload again. After a few minutes go back to the logs page and attach the contents of the two log files here.
  • tunemantuneman
    First place i went. I got no logs there. Now if I uploaded a file and used the import feature it does encode the video. I thought it was the permissions on the ffmpg also which is why indid this.
  • tunemantuneman
    confirmed no logs are created when using the upload UI
  • tunemantuneman
    Doing some digging i did find this in the apache logs.

    [Tue Sep 24 13:00:05.656079 2019] [core:error] [pid 11817:tid 140395702908672] [client 100.40.56.204:12157] AH00524: Handler for (null) returned invalid result code 70007, referer: http://video.onworldwide.com/cc-admin/videos_add.php
    [Tue Sep 24 13:02:40.476089 2019] [core:error] [pid 11819:tid 140395694515968] [client 100.40.56.204:12251] AH00524: Handler for (null) returned invalid result code 70007, referer: http://video.onworldwide.com/account/upload/video/
    [Tue Sep 24 13:36:08.135407 2019] [core:error] [pid 12760:tid 140395652552448] [client 74.103.245.123:62347] AH00524: Handler for (null) returned invalid result code 70007, referer: http://video.onworldwide.com/account/upload/video/
  • tunemantuneman
    who would have thought the email goes into the spam folder has some data. There was an HTTP FILE POST error (Error code #3). -- Problem is the forum reports this as an execution issue. i already confirmed that was high.
  • DamianDamian
    Error code 3 means the file was partially uploaded. Maybe a bad connection, dropped packets, corrupt upload.
  • tunemantuneman
    So firewall?
  • DamianDamian
    If you have one in place, then yes quite possibly.
  • tunemantuneman
    Ok went through everything and no affect. Is there a way in the code to prevent the error and force a longer delay?
  • DamianDamian
    edited October 2019
    Not in the script, because this is the connection between your browser and the server during the upload process that is the issue here.

    What is your "max_input_time" in your PHP ini?

    What is the current timeout for Apache (not PHP)? Specifically the "TimeOut" and "KeepAliveTimeout" values.

    Another cause for the PHP Upload Error #3 is insufficient space in the upload temp directory. Make sure that is not your case.
  • tunemantuneman
    FYI i finally figured this out... so apache was throwing a 413 error that i didn't see before. this involved the "LimitRequestBody" configuration on the vhost. I modified this and gave it a 0 and now it uploads and processes just fine.
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