a success message but unable to upload the video, log says ffmpeg: Permission denied

xuedee

Hi folks - new here so thanks in advance for any help!

I tried to upload a video to start with, did try several times.

however it gave me a success message
I waited for a while then noticed there must be something wrong.

here's the System Logs:




==================================================================
H.264 ENCODING
==================================================================

H.264 Encoding Command: /home/liveand1/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg -i /home/liveand1/public_html/cc-content/uploads/temp/rA4XZBVx4hYvY3T8jqz9.flv -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec aac -ab 96k -ar 44100 -f mp4 /home/liveand1/public_html/cc-content/uploads/h264/rA4XZBVx4hYvY3T8jqz9_temp.mp4 >> /home/liveand1/public_html/cc-core/logs/rA4XZBVx4hYvY3T8jqz9.log 2>&1

H.264 Encoding Output:


sh: 1: /home/liveand1/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg: Permission denied




============================


// Converter Called...
Values passed to encoder:
Array
(
[video] => 9
)


Checking FFMPEG permissions...

Checking qt-faststart permissions...
Validating requested video...
Establishing variables...
Verifying raw video exists...
Verifying raw video was valid size...

Preparing for: H.264 Encoding...
H.264 Encoding Command: /home/liveand1/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg -i /home/liveand1/public_html/cc-content/uploads/temp/rA4XZBVx4hYvY3T8jqz9.flv -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec aac -ab 96k -ar 44100 -f mp4 /home/liveand1/public_html/cc-content/uploads/h264/rA4XZBVx4hYvY3T8jqz9_temp.mp4 >> /home/liveand1/public_html/cc-core/logs/rA4XZBVx4hYvY3T8jqz9.log 2>&1
Verifying H.264 video was created...
sendmail: fatal: User unknown(7623) is not allowed to submit mail
The temp H.264 file was not created. The id of the video is: 9

what should I try next?

xuedee

btw I did try to set this directory

public_html/cc-core/system/bin/ffmpeg-64-bit/

into 777, didn't make any difference, so I guess that's sth else need to be considered.

Damian

What are the permissions of:

/cc-content/uploads/temp
/cc-content/uploads/temp/rA4XZBVx4hYvY3T8jqz9.flv
/cc-content/uploads/h264/
/cc-core/system/bin/ffmpeg-64-bit
/cc-core/system/bin/ffmpeg-64-bit/ffmpeg