Can't upload videos Error temp H.264

Hello ,

when i try to upload new video I receiving the following: ( The temp H.264 file was not created. The id of the video is: 6 )
I believe I meet all the requirements and I've confirmed permissions on /cc-content/uploads.

kindly check my website info.php for more information :


  • Can you post both of your encoding logs here so that we can help you debug the issue. They can be found at Admin Panel -> Dashboard -> System Logs. We need the "converter.log" as well as the actual video log (i.e. dkw38sdk2wd98sl2s.log)
  • I got this :
    The temp H.264 file was not created. The id of the video is: 4
    The temp H.264 file was not created. The id of the video is: 5
    The temp H.264 file was not created. The id of the video is: 6
  • Settings - Video check the path to ffmpeg
  • its : home/netcase313/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg
  • Please provide the other log I requested
  • This is true home/netcase313/public_html/ ?
    I have the error was at a site on a different server
  • YES , this is my server home/netcase313/public_html/
  • Hi Damian .

    log as below :

    H.264 ENCODING

    H.264 Encoding Command: /home/netcase313/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg -i /home/netcase313/public_html/cc-content/uploads/temp/325pt16TEUMOA807H76b.wmv -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec libvo_aacenc -ab 96k -ar 44100 -f mp4 /home/netcase313/public_html/cc-content/uploads/h264/325pt16TEUMOA807H76b_temp.mp4 >> /home/netcase313/public_html/cc-core/logs/325pt16TEUMOA807H76b.log 2>&1

    H.264 Encoding Output:

    ffmpeg version 3.1-static Copyright (c) 2000-2016 the FFmpeg developers
    built with gcc 5.4.0 (Debian 5.4.0-4) 20160609
    configuration: --enable-gpl --enable-version3 --enable-static --disable-debug --enable-libmp3lame --enable-libx264 --enable-libx265 --enable-libwebp --enable-libspeex --enable-libvorbis --enable-libvpx --enable-libfreetype --enable-fontconfig --enable-libxvid --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libtheora --enable-libvo-amrwbenc --enable-gray --enable-libopenjpeg --enable-libopus --enable-libass --enable-gnutls --enable-libvidstab --enable-libsoxr --enable-frei0r --enable-libfribidi --disable-indev=sndio --disable-outdev=sndio --enable-librtmp --enable-libmfx --enable-libzimg --cc=gcc
    libavutil 55. 27.100 / 55. 27.100
    libavcodec 57. 48.101 / 57. 48.101
    libavformat 57. 40.101 / 57. 40.101
    libavdevice 57. 0.101 / 57. 0.101
    libavfilter 6. 46.102 / 6. 46.102
    libswscale 4. 1.100 / 4. 1.100
    libswresample 2. 1.100 / 2. 1.100
    libpostproc 54. 0.100 / 54. 0.100
    Guessed Channel Layout for Input Stream #0.0 : stereo
    Input #0, asf, from '/home/netcase313/public_html/cc-content/uploads/temp/325pt16TEUMOA807H76b.wmv':
    SfOriginalFPS : 299700
    WMFSDKVersion : 11.0.6001.7000
    WMFSDKNeeded :
    comment : Footage: Small World Productions, Inc; Tourism New Zealand | Producer: Gary F. Spradling | Music: Steve Ball
    title : Wildlife in HD
    copyright : © 2008 Microsoft Corporation
    IsVBR : 0
    DeviceConformanceTemplate: AP@L3
    Duration: 00:00:30.09, start: 0.000000, bitrate: 6977 kb/s
    Stream #0:0(eng): Audio: wmav2 (a[1][0][0] / 0x0161), 44100 Hz, 2 channels, fltp, 192 kb/s
    Stream #0:1(eng): Video: vc1 (Advanced) (WVC1 / 0x31435657), yuv420p, 1280x720, 5942 kb/s, 29.97 fps, 29.97 tbr, 1k tbn, 1k tbc
    Unknown encoder 'libvo_aacenc'
  • edited January 2017
    prowess in H.264 Encoding Options -acodec libvo_aacenc
  • Delete in H.264 Encoding Options -acodec libvo_aacenc
  • Go to Admin Panel - Settings - Video. In both H.264 Options as well as Mobile Options find libvo_aac and replace it with just aac. Save then try your upload again.

    Let me know how that works.
  • Nothing happen , this is H.264 Encoding Options code in Admin Panel - Settings - Video : -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec -ab 96k -ar 44100 -f mp4
  • Delete -acodec
  • @netcase You were supposed to replace, not remove, libvo_aac with just aac. Thus the final result should look like this:

    -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec aac -ab 96k -ar 44100 -f mp4
  • Also nothing happen , I dont know where is the issue :(
  • @Damian finally it's working thank you so much :) regarding Mobile Encoding Options is :-vcodec libx264 -vf "scale=min(480\,iw):trunc(ow/a/2)*2" -vb 600k -ac 2 -ab 96k -ar 44100 -f mp4
    shloud i change something ?
  • I dont see the "-acodec aac" after the "-vb 600k". Add that back in to the mobile options and save. Then go to Admin Panel -> Dashboard -> System Logs and click purge logs. Now try you upload again. If it fails, go back to the logs and copy both logs that are present and attach them here so that we can see what the problem is.
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