CumulusClips - Forums
[Fixed] Unable to connect to FTP host () - Version: 2.5.1
Files uploaded, permissions and other requirements OK.
The database was created, tables installed, but i can't move on. Same error over and over. What is wrong?
picture below:
http://prnt.sc/eqccss
Thx
The database was created, tables installed, but i can't move on. Same error over and over. What is wrong?
picture below:
http://prnt.sc/eqccss
Thx
This discussion has been closed.
Comments
1) Open the file /cc-install/database.php, and change line 158 to this:
. $e->getMessage() . '<br>'. 'In: ' . $e->getFile() . ', on line: ' . $e->getLine()
2) Open the file /cc-core/lib/Filesystem.php, and change line 103 to this:
if (static::_canUseNative($filename, false)) {Then try again.
Welcome->Requirements->Database. It didn't went through FTP connection
Thx
steps:
upload the script;
# chmod -R 777 cc-core/logs
# chmod -R 777 cc-content/uploads/flv
# chmod -R 777 cc-content/uploads/mobile
# chmod -R 777 cc-content/uploads/temp
# chmod -R 777 cc-content/uploads/thumbs
# chmod -R 777 cc-content/uploads/avatars
chown -R www-data:www-data /var/www/.../cc
Database created;
FTP user created;
results
http://prnt.sc/eqr3cl
http://prnt.sc/eqr3wl
tryed to change localhost to 127.0.0.1
change the path to: /cc or /httpdocs/cc
So you re-installed the latest version of the script in a new location, and you managed to get to the FTP screen. What is the issue you are having now?
Ftp connection working fine:
Warning: Plaintext FTP is insecure. You should use explicit FTP over TLS.
Status: Resolving address of Adrianapaivamakeup.com
Status: Connecting to 5.77.61.89
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220 ProFTPD 1.3.5b Server (ProFTPD) [5.77.61.89]
Command: CLNT https://ftptest.net on behalf of 2600:1:f50b:6529:c0a5:2c4:e425:f915
Reply: 500 CLNT not understood
Command: USER clip2
Reply: 331 Password required for clip2
Command: PASS ********
Reply: 230 User clip2 logged in
Performed at ftptest.net
1) Log into your site via FTP
2) Once logged in, navigate to the CumulusClips directory
3) Perform a "pwd" command while logged in to FTP and inside the CumulusClips directory
4) Whatever value you get after doing the "pwd" command, that is the value you should use in the FTP Path field.
Error:
We were unable to navigate to the CumulusClips directory. Please verify your ftp path is correct and your account has access.
Tried localhost and 127.0.0.1 same credentials to ftp user
I downloaded the latest version on the website
Thx
When logging in via FTP sometimes your server creates virtual paths, so if your directory is normally i.e. /var/www/vhosts/sample.com, when using FTP it may be i.e. /sample.com or even just "/". That is why I asked you to log in via FTP and actually navigate to the CumulusClips directory using FTP, not just plain command line.
That error is given when the given FTP user cannot navigate to the directory. If you provided:
/var/www/vhosts/adrianapaivamakeup.com/httpdocs/cc
to the installer and it failed then something must be wrong. Maybe a typo or improper FTP configuration.
/var/www/vhosts/adrianapaivamakeup.com/httpdocs/cc
We can have one our engineers take a look at this and fix it for you. If you accept, please send your SSH login, FTP login (if different from SSH), database login, and CumulusClips admin login to: support at cumulusclips dot org. I will forward this information to our engineers who will login into your server and attempt to fix the issue for you.
Let me know.
==========================
We were able to login via FTP to the client's server and confirm that the FTP path they were using was incorrect. It was not "/var/www/vhosts/adrianapaivamakeup.com/httpdocs/cc" but rather just "/". This is most likely because the FTP user in a chroot jail.
We also discovered a bug in the installer that prevents users from entering "/" as the FTP path. However we were unable to fix it on the clients server because the files appear to be owned by "root" thus producing permission denied errors.
Once the updated code is pushed and the user uses the correct path "/", they should be able to continue in the installer wizard. We could not confirm this because we did not have permissions to make the fix.
As far as the original error the user complained about, "Unable to connect to FTP host ()..." we could not reproduce it because the user switched to a different directory and we are getting the permission denied error.
The client has two options:
1) Grant the FTP user owner ship of the "cc" directory recursively, then upload the updated files with the bug fix
2) Switch back to the original directory and have us take another look to see what was causing the original problem
==========================
Uploaded to root at adrianapaivamakeup.com, same credentials to ftp and db.
thx
Warning: Plaintext FTP is insecure. You should use explicit FTP over TLS.
Status: Resolving address of adrianapaivamakeup.com
Status: Connecting to 5.77.61.89
Warning: The entered address does not resolve to an IPv6 address.
Status: Connected, waiting for welcome message...
Reply: 220 ProFTPD 1.3.5b Server (ProFTPD) [5.77.61.89]
Command: CLNT https://ftptest.net on behalf of 2600:6c64:647f:fcc3:2173:4a8c:27d9:9d3e
Reply: 500 CLNT not understood
Command: USER ###
Reply: 331 Password required for ####
Command: PASS ********
Reply: 230 User #### logged in
Command: SYST
Reply: 215 UNIX Type: L8
Command: FEAT
Reply: 211-Features:
Reply: CCC
Reply: PBSZ
Reply: AUTH TLS
Reply: MFF modify;UNIX.group;UNIX.mode;
Reply: REST STREAM
Reply: MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
Reply: UTF8
Reply: LANG en-US*
Reply: EPRT
Reply: EPSV
Reply: MDTM
Reply: SSCN
Reply: TVFS
Reply: MFMT
Reply: SIZE
Reply: PROT
Reply: 211 End
Command: PWD
Reply: 257 "/" is the current directory
Status: Current path is /
Command: TYPE I
Reply: 200 Type set to I
Command: PASV
Reply: 227 Entering Passive Mode (5,77,61,89,176,222).
Command: MLSD
Status: Data connection established.
Reply: 150 Opening BINARY mode data connection for MLSD
Status: Skipped display of 1 listing lines
Status: Success
Our techs our still getting Permission denied errors. As we stated previously, your files are owned by root so the user you provided doesn't have permissions. Please either move the files to a new location and provide FTP/SSH access to the new location, or update the permissions on the current location so that we can fix your original issue.
ftp> put ftp.php
local: ftp.php remote: ftp.php
227 Entering Passive Mode (5,77,61,89,211,162)
550 ftp.php: Permission denied