some thumbnails showing black and others are fine

I have noticed that when i upload a video, some thumbnails are full black and others look fine.
Any reason why this is like this?


  • Currently thumbnails are created from the half way mark in the video. If that particular scene is black then you will end up with a black thumbnail. To prove this you can browse to the exact middle of the video and see if it matches.
  • edited February 2017
    Ok just checked and middle of video is not black. Also i noticed since i upgraded server i NEVER had this problem. SO this is pretty new i think And it is NOT all videos that are black; some are not..right now i will say 60% show up black and 40% normal

    What do you recommend i do to fix?
  • Can you provide files or links so that we can debug?
Sign In or Register to comment.