Can't upload videos Error temp H.264

netcase

Hello ,

when i try to upload new video I receiving the following: ( The temp H.264 file was not created. The id of the video is: 6 )
I believe I meet all the requirements and I've confirmed permissions on /cc-content/uploads.

kindly check my website info.php for more information : http://mydrifting.com/info.php

Damian

Can you post both of your encoding logs here so that we can help you debug the issue. They can be found at Admin Panel -> Dashboard -> System Logs. We need the "converter.log" as well as the actual video log (i.e. dkw38sdk2wd98sl2s.log)

netcase

I got this :
The temp H.264 file was not created. The id of the video is: 4
The temp H.264 file was not created. The id of the video is: 5
The temp H.264 file was not created. The id of the video is: 6

JaguarTL

Settings - Video check the path to ffmpeg

netcase

its : home/netcase313/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg

Damian

Please provide the other log I requested

JaguarTL

This is true home/netcase313/public_html/ ?
I have the error was at a site on a different server

netcase

YES , this is my server home/netcase313/public_html/

netcase

Hi Damian .

log as below :

H.264 ENCODING
==================================================================

H.264 Encoding Command: /home/netcase313/public_html/cc-core/system/bin/ffmpeg-64-bit/ffmpeg -i /home/netcase313/public_html/cc-content/uploads/temp/325pt16TEUMOA807H76b.wmv -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec libvo_aacenc -ab 96k -ar 44100 -f mp4 /home/netcase313/public_html/cc-content/uploads/h264/325pt16TEUMOA807H76b_temp.mp4 >> /home/netcase313/public_html/cc-core/logs/325pt16TEUMOA807H76b.log 2>&1

H.264 Encoding Output:


ffmpeg version 3.1-static http://johnvansickle.com/ffmpeg/ Copyright (c) 2000-2016 the FFmpeg developers
built with gcc 5.4.0 (Debian 5.4.0-4) 20160609
configuration: --enable-gpl --enable-version3 --enable-static --disable-debug --enable-libmp3lame --enable-libx264 --enable-libx265 --enable-libwebp --enable-libspeex --enable-libvorbis --enable-libvpx --enable-libfreetype --enable-fontconfig --enable-libxvid --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libtheora --enable-libvo-amrwbenc --enable-gray --enable-libopenjpeg --enable-libopus --enable-libass --enable-gnutls --enable-libvidstab --enable-libsoxr --enable-frei0r --enable-libfribidi --disable-indev=sndio --disable-outdev=sndio --enable-librtmp --enable-libmfx --enable-libzimg --cc=gcc
libavutil 55. 27.100 / 55. 27.100
libavcodec 57. 48.101 / 57. 48.101
libavformat 57. 40.101 / 57. 40.101
libavdevice 57. 0.101 / 57. 0.101
libavfilter 6. 46.102 / 6. 46.102
libswscale 4. 1.100 / 4. 1.100
libswresample 2. 1.100 / 2. 1.100
libpostproc 54. 0.100 / 54. 0.100
Guessed Channel Layout for Input Stream #0.0 : stereo
Input #0, asf, from '/home/netcase313/public_html/cc-content/uploads/temp/325pt16TEUMOA807H76b.wmv':
Metadata:
SfOriginalFPS : 299700
WMFSDKVersion : 11.0.6001.7000
WMFSDKNeeded : 0.0.0.0000
comment : Footage: Small World Productions, Inc; Tourism New Zealand | Producer: Gary F. Spradling | Music: Steve Ball
title : Wildlife in HD
copyright : © 2008 Microsoft Corporation
IsVBR : 0
DeviceConformanceTemplate: AP@L3
Duration: 00:00:30.09, start: 0.000000, bitrate: 6977 kb/s
Stream #0:0(eng): Audio: wmav2 (a[1][0][0] / 0x0161), 44100 Hz, 2 channels, fltp, 192 kb/s
Stream #0:1(eng): Video: vc1 (Advanced) (WVC1 / 0x31435657), yuv420p, 1280x720, 5942 kb/s, 29.97 fps, 29.97 tbr, 1k tbn, 1k tbc
Unknown encoder 'libvo_aacenc'

JaguarTL

prowess in H.264 Encoding Options -acodec libvo_aacenc

JaguarTL

Delete in H.264 Encoding Options -acodec libvo_aacenc

Damian

Go to Admin Panel - Settings - Video. In both H.264 Options as well as Mobile Options find libvo_aac and replace it with just aac. Save then try your upload again.

Let me know how that works.

netcase

Nothing happen , this is H.264 Encoding Options code in Admin Panel - Settings - Video : -vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec -ab 96k -ar 44100 -f mp4

JaguarTL

Delete -acodec

Damian

@netcase You were supposed to replace, not remove, libvo_aac with just aac. Thus the final result should look like this:

-vcodec libx264 -vf "scale=min(640\,iw):trunc(ow/a/2)*2" -vb 800k -acodec aac -ab 96k -ar 44100 -f mp4

netcase

Also nothing happen , I dont know where is the issue

netcase

@Damian finally it's working thank you so much regarding Mobile Encoding Options is :-vcodec libx264 -vf "scale=min(480\,iw):trunc(ow/a/2)*2" -vb 600k -ac 2 -ab 96k -ar 44100 -f mp4
shloud i change something ?

Damian

I dont see the "-acodec aac" after the "-vb 600k". Add that back in to the mobile options and save. Then go to Admin Panel -> Dashboard -> System Logs and click purge logs. Now try you upload again. If it fails, go back to the logs and copy both logs that are present and attach them here so that we can see what the problem is.